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Free Shipping Worldwide
Free Shipping Worldwide

Shipping Policy

Shipping Policy


We do not have control over customs and are therefore not able to be responsible for

delays that may occur. Tracking information will be made available to you as soon as it is

made available to us.


(does not include weekends/public holidays):

  1. a) USA ~ 5 to 15 business days (tracking system available)
  2. b) Rest of the world ~ 7 to 21 business days (tracking system available varies)

Delayed delivery - in very rare instances, packages may take longer than the stated

expected time frame. Unfortunately, we are unable to control shipping times and any

unexpected delays that may occur en-route and we seek your understanding and patience

should this occur. In such cases, we will ship out a new package if there are no tracking

updates for more than 30-60 business days.

This may especially be true during the busier holiday seasons at the year's end (November

to December months), during promotions or other instances.


Please note that processing time (4-6 business days) is different from shipping time and

should be added to the total delivery time. Orders generally take 4-6 business days to be

fully processed (checked, packed, forwarded to logistics and sent forth to the post office).

After your order has been processed, our shipping company for dispatch will then pick up

your package. An email with your online tracking information will be available on our


Processing Time - in very rare instances, may take longer than the stated expected time

frame. During busy time like holidays, promotions or other instances processing time might

take longer. We do our best to deliver as fast as possible and seek your understanding and

patience during such events.


Once an order is placed, we will not be able to cancel it after 30 minutes as your order

might have already been processed.

Please do drop us an email:

as soon as possible if you'd like to

cancel an order that you have just made.


We are not responsible for any packages returned to us as refused, unclaimed, deliverable,

or because of incorrect or insufficient address.

If you notice an incorrect or insufficient address when receiving the confirmation email,

email us back as soon as possible at


as a reply to your order

confirmation email with the updated details.

Once we process the order we are not able to change the address and we are not to be

held responsible for incorrect or insufficient address.


​​​We typically do not offer refunds on products as we state the shipping time for each

product, as well as the product description in each product page and it is up to the customer

to read this information and ultimately be the person who purchases. But, if you feel as if

your product is damaged, you are able to send us clear evidence through photos of your

product, packaging, as well as your customer information so our team can dispute this issue

depending on the resolution.


Customs fees are the responsibility of the customer. Please check with your local customs

agency regarding fees. Also, kindly note that in rare occasions; customs agents may delay

delivery of some packages.


In some instances, an order may be split into different packages for any of the following


- Certain items may be on back order

- Weight restrictions for regular shipping imposed by the post office

- Different designers/warehouse location (we work from multiple warehouses to bring you

the best selections at affordable prices)

Holiday Season

Due to high volume in sales during the months of October, November and December, we

ask that you remain patient. Our customers are important to us and WE strive to make you

happy. With that said shipping times may take longer than expected, but we guarantee that

you goods will come and you will remain a loyal customer. Thank you